Return Policy

Welcome to perfectdecorstore.com. We are dedicated to ensuring your complete satisfaction with your home improvement purchases. We understand that selecting the right flooring, rugs, or decor for your space is a significant decision. This Return Policy is designed to provide you with clear and transparent guidelines regarding returns, ensuring a fair and straightforward process should you need to return an item from our Perfect Decor collection.

By placing an order with us, you acknowledge and agree to the terms outlined in this policy. We strive to make every transaction smooth, but we also recognize that sometimes a product may not meet your expectations or project requirements.

Our Commitment to Quality

Before discussing returns, we want to emphasize our commitment to quality. We partner with Perfect Decor because of their reputation for manufacturing durable and stylish home products. We perform rigorous quality checks before shipment to ensure that every item leaving our warehouse meets high standards. However, we understand that manufacturing variances can occur, or a product may simply not be the right fit for your home.

Eligibility for Returns

To be eligible for a return, your item must meet specific criteria. We aim to be fair to all our customers while protecting the integrity of our inventory.

Time Frame: Returns must be initiated within a reasonable period from the date of delivery. Please contact our support team as soon as you determine a return is necessary.
Condition of Items: Items must be returned in their original, unused, and resalable condition. This means the product must be free of scratches, dents, cuts, or installation attempts.
Original Packaging: All flooring, tiles, and rugs must be returned in their original manufacturer packaging. For flooring and tiles, this typically means the boxes or cartons must be unopened and sealed. Once a box of flooring or tile is opened, it is generally considered a “cut” or “used” item and cannot be returned for a refund, as we cannot guarantee the remaining pieces to future customers.
Proof of Purchase: You must provide a valid order number or proof of purchase to initiate a return.

Non-Returnable Items

Certain items are exempt from being returned due to their nature or customization. Please review your cart carefully before purchasing.

Custom Orders: Any product that has been custom-ordered or specifically sourced for your project is final sale.
Clearance and “As-Is” Items: Products sold under our clearance section or marked as “final sale” or “as-is” are not eligible for return or refund.
Cut Flooring and Remnants: As mentioned above, any flooring or tile planks that have been removed from their original sealed packaging are not returnable.
Sample Orders: Due to the low cost and high shipping weight relative to value, sample orders are typically final sale.

The Return Process

If you have an eligible item that you wish to return, please follow these steps to ensure your request is processed efficiently.

Contact Us: Do not ship your items back to us without prior authorization. Please reach out to our customer service team through the contact form on perfectdecorstore.com. Include your order number, the item(s) you wish to return, and the reason for the return.
Authorization: Our team will review your request. If your return is approved, we will issue a Return Merchandise Authorization (RMA) number and provide you with specific instructions on how to package and ship the item.
Packaging: Please pack the item securely. For fragile items like tiles or mirrors, ensure there is ample padding to prevent damage during transit.
Shipment: Ship the item to the address provided in your authorization email. We recommend using a trackable shipping service, as you are responsible for the item until it reaches our warehouse.

Refunds and Exchanges

Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.

Refund Processing
If your return is approved, your refund will be processed to your original method of payment. Please allow a standard banking processing time for the credit to appear on your statement.

Restocking Fees
Please be aware that returns for non-defective items (e.g., you simply changed your mind or ordered too much) may be subject to a restocking fee. This fee helps cover the cost of inspecting, repacking, and restocking the item. The specific percentage will be communicated to you during the authorization process.

Exchanges
If you need to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired product. This ensures you receive the new item as quickly as possible.

Damaged or Defective Items

We take great care in packaging our Perfect Decor products, but damage can occasionally occur during shipping.

If your item arrives damaged or defective, you must notify us immediately upon delivery. Please take photos of the damaged packaging and the product itself. Contact us through our website with your order number and the photographic evidence. We will work swiftly to resolve the issue, either by sending a replacement part or issuing a full refund, without applying restocking fees.

Partial Returns and Kits

If you purchased a set or a bulk quantity (such as a pallet of flooring) and wish to return only a portion of the order, please contact us first. Returns of partial quantities may affect the pricing structure of the original order (e.g., volume discounts) and may result in an adjustment to the refund amount.

Questions

If you have any questions regarding this Return Policy or need assistance with a specific item from the Perfect Decor collection, please do not hesitate to contact us via the channels available on perfectdecorstore.com. We are here to help you create the home of your dreams.