Shipping Policy

Welcome to perfectdecorstore.com. We are committed to providing a seamless and reliable shipping experience for all our customers. We understand that when you invest in home improvement products, particularly those from Perfect Decor, you want them to arrive safely and efficiently. This policy outlines how we handle the logistics of getting your order from our fulfillment centers to your home.

By placing an order with us, you agree to the terms and conditions set forth in this shipping policy. Please read this document carefully to understand how we manage shipping, delivery, and potential issues that may arise during transit.

Order Processing and Handling

Once you place an order on perfectdecorstore.com, our system immediately begins processing it. We work closely with our partners at Perfect Decor to ensure that inventory levels are accurate and that your items are reserved for you.

Processing Time
Processing time refers to the duration between when you place your order and when it is handed over to the carrier. During peak seasons or promotional events, processing times may vary slightly. We strive to prepare all shipments as quickly as possible to minimize your wait time.

Order Confirmation
Upon placing your order, you will receive an automated email confirmation containing your order details. Once your package has been dispatched from the warehouse, you will receive a second notification containing your tracking number and the carrier information. We recommend keeping an eye on your inbox (and your spam folder, just in case) for these updates.

Shipping Destinations and Restrictions

We are pleased to offer shipping services to customers across the continental United States. However, due to the nature of the products we sell—which often include heavy flooring materials, large rugs, and fragile tiles—there are certain logistical limitations we must adhere to.

Continental US Shipping
Our standard shipping rates and services apply to addresses within the 48 contiguous states. We utilize major national carriers and freight logistics providers to ensure your Perfect Decor products are handled with care.

Remote and Rural Areas
If you are located in a remote or rural area, please be aware that some carriers may have specific delivery protocols. In some instances, delivery to PO Boxes, APO/FPO addresses, or extremely remote locations may be restricted depending on the size and weight of the items in your cart.

Freight Deliveries
Many of our Perfect Decor flooring and bulk items are shipped via freight carriers. Freight shipments typically require a delivery appointment and are brought to your curb or the nearest accessible point on your property. It is important that someone is present to sign for these deliveries.

Tracking Your Order

We believe in total transparency throughout the shipping process. Once your order leaves our facility, you will be provided with a tracking number. You can use this number on the carrier’s website to monitor the progress of your shipment.

If your tracking information has not updated for several days, please do not panic. Sometimes carriers scan packages at major hubs only, meaning there may be a gap in tracking data while the shipment is in transit between facilities.

Damaged or Lost Packages

We take great care in packaging Perfect Decor products to ensure they arrive in pristine condition. However, accidents can happen during transit.

Inspecting Your Delivery
Upon receiving your order, please inspect the packaging for any visible signs of damage. If you notice significant damage to the boxes or pallets, note this on the delivery receipt before signing.

Reporting Issues
If your items arrive damaged or if your tracking information says “Delivered” but you have not received your package, please contact our customer support team immediately. We will work with the carrier to investigate the issue and determine the best course of action, whether that involves filing a claim or sending a replacement.

Undeliverable Packages

Packages may be deemed undeliverable for several reasons, such as an incorrect address provided at checkout, the customer refusing the delivery, or the carrier being unable to access the delivery location.

If a package is returned to us due to an incorrect address, we will contact you to arrange for reshipment. Please note that reshipment may incur additional costs if the error was made during the checkout process. We always recommend double-checking your shipping address before finalizing your purchase on perfectdecorstore.com.

Contact Us

If you have any questions regarding this Shipping Policy or the status of your Perfect Decor order, please do not hesitate to reach out to our customer service team through the contact channels provided on our website. We are here to help make your home improvement journey as smooth as possible.